Designation : Customer Support Specialist
Qualification : Any Graduate
Experience : 1-5 Yrs
Salary : 2.50-3.60 LPA
Location : Faridabad
Skills Required : Excellent English
Gender Preference : All
Vacancy : 5
Customer Support Specialist
Job Description :
Candidate working with any kind of Domestic/International Voice Based customer support/ Semi- Technical Support/Banking support/ Product support are the preferred ones.
Candidates must possess Best-in- class
Communication skills to provide premium level support to our valued Customers .
Both side cab service.( With in Faridabad Reason or till Badarpur Boarder)
Attractive Salary Package
First point of contact for customer calling for support. Executive is expected to interact with customer to identify the issue, create case with correct documentation and guide the case to correct department for further troubleshooting.
Excellent soft skills to build customer rapport an effectively controlled interaction
Direct customer handling experience
Excellent written& verbal communication in English.
Good trying speed and ability to take notes while talking to customers
Job Responsibilities and Duties:
Handle incoming calls and respond to customer’s emails
Provide product and service information to customers
Research required information using available resources
Follow up customer calls where necessary
Ability to be analyze the problem for our customers
Contributes in our effort to reduce complexity by generating new idea/solutions
Validate entitlement for support
Attain a problem description.
|Experience||1 - 5 Years|
|Salary||2 Lac 25 Thousand To 4 Lac P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Good Communication Customer Handling Customer Service customer handling customer support|
|Contact Person||Jashbir Dangi|
|Address||Dangi Digital Media LLP, C/o Smart4talent, Opp. Rajat Hospital|